Payment Policy

Last updated: October 10, 2026

Information about payment methods, fees and refunds.

1. Accepted Payment Methods

We accept the following payment methods: • Credit and debit cards (Visa, Mastercard, AMEX) • Digital wallets • Cash (on some rides, depending on the driver) Card payments are processed by Stripe, complying with PCI-DSS standards.

2. Fees and Commissions

Riders: • Base fare + distance + time • Dynamic pricing during peak hours • Final price visible before confirming Drivers: • [X]% commission per ride (Basic plan) • [Y]% commission per ride (Premium plan) • [Z]% commission per ride (Professional plan) • Monthly subscription according to chosen plan

3. Refunds

You can request a refund if: • The ride was not completed • There was an incorrect charge • The service did not deliver as promised Requests within 48 hours of the ride: • We review each case • Refund to original method • Processing time: 5-10 business days

4. Payment Security

We guarantee the security of your payments: • SSL/TLS encryption • We do not store card data • PCI-DSS compliance (Stripe) • Suspicious transaction monitoring • 3D Secure authentication when applicable

5. Billing

Drivers receive weekly payments: • Cut-off period: Monday to Sunday • Transfer: following Wednesday • Receipts available in the app • Inquiries: contato@rajando.com.ar